Frequently Asked Questions

What areas do you cover?
What type of service do you provide?
How easy is it to book a car with you?
Are transfer prices per person or per vehicle?
How can I pay for this service?
What type of vehicles do you have?
If my flight is delayed will I be charged extra?
We have a child with us, are child safety seats required in Cyprus?
Where do I meet my driver when I land at the airport?
What if I cannot locate my driver?
What if I need to cancel?
What happens if my flight is diverted to another airport?
What if I don't show up and I haven't told Joh'ns Taxi about the change in plans?
How much luggage can I take?

Q: What areas do you cover?
A: Any journey to or from Larnaca or Paphos Airport or from any towns in Cyprus.

Q: What type of service do you provide?
A: We provide a friendly, personal service. We'll be there, with a sign, on time to welcome you. We'll help you with your luggage. We'll whisk you door to door in comfort. We'll provide you with local information to make your trip a success.

Q: How easy is it to book a car with you?
A: Very! All you do is:
    1. Complete the online booking form or phone +357 2465 2465.
    2. We will confirm the price, availability and answer any questions.
    3. You give us the go ahead and we confirm.

Q: Are transfer prices per person or per vehicle?
A: We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle. Please see Vehicle capacity for further details

Q: How can I pay for this service?
A: You can pay at the end of your journey. We prefer payment in cash (Euros), but you can also pay by Credit Card (VISA / MASTER CARD, mention about it upon reservation).

Q: What type of vehicles do you have?
A: We have access to a range of 4 and 6 passenger vehicles:

    1. Mercedes S Class, Colour: Black, Passengers: 4, Boot capacity: 560 Litre.

    2. Mercedes E Class 220 CDI, Colour: Black or White, Passengers: 4, Boot capacity: 510 Litre.

    3. Mercedes Vito, Passengers: 6, Boot capacity: 1200 Litre.
Click here to see real photo of our vehicles taken on 7th February 2010 in Larnaca International Airport.

Q: If my flight is delayed will I be charged extra?
A: This is why we ask for your flight details. We monitor flight arrivals before any drivers are dispatched, as a result we do NOT charge you any extra if your flight is delayed.

Q: We have a child with us, are child safety seats required in Cyprus?
A: You should know that the child/booster seat is offered free of charge and they must be requested at the time of booking. Children under the age of 8 must have a child seat or booster seat to comply with insurance regulations.

Q: Where do I meet my driver when I land at the airport?
A: Unless an alternative arrangement has been made, drivers normally enter the terminal approximately 15 minutes after a flight has landed, they will hold a greeting board with your name on it and will be located by the arrivals hall. Click here for details.

Q: What if I cannot locate my driver?
A: Even though it is highly unlikely for this to happen, you may call our 24hr support line on +357 2465 2465, quoting your name and our experienced staff will be able to assist.

Q: What if I need to cancel?
A: There is no charge for a cancellation up to 12 hours before your arrival time. Please informe us promptly in case of any changes to your flight schedule.

Q: What happens if my flight is diverted to another airport?
A: Contact us as soon as posible on +357 2465 2465, We will not despatch the driver to the other airport until you have authorised us to do so. Additional mileage charges may be levied.

Q: What if I don't show up and I haven't told Joh'ns Taxi about the change in plans?
A: Please check that all the details are correct at the time of your confirmation since it is company policy to invoice in full for any error on your part that leads to a driver arriving to meet you at the wrong place, date or time, or if you increase the number of passengers.

Q: How much luggage can I take?
A:. Our cars have capacity for reasonable amounts of luggage. Excess luggage carriage can be arranged at reasonable cost. Please ask for details when booking your journey.

For any other questions that you may have you can contact us